The agreement for using the DOT TIX platform, DOT ID, ticketing, merchandise and seller services.

Effective date	5 August 2026
Operator	DOT360 Network, trading as DOT TIX
Website	https://tix.dot360.co
Contact	hello@dot360.co

 

1. About these Terms

These Terms of Use (the Terms) form a contract between you and DOT360 Network, trading as DOT TIX (DOT TIX, we, us or our), when you visit, access or use the DOT TIX website, progressive web app, DOT ID, ticket wallet, checkout, event and merchandise storefronts, seller dashboards, scanner tools, WhatsApp services, support channels or related services (together, the Platform).

By creating a DOT ID, clicking an acceptance box, purchasing or receiving a ticket, joining a waitlist, ordering merchandise or an add-on, listing an event, joining a seller team or otherwise using the Platform, you agree to these Terms and the policies incorporated into them. If you do not agree, do not use the Platform.

1.1 Documents that form the agreement

    i.         Ticket & Merchandise Purchase, Refund & Event Changes Policy applies to ticket and merchandise orders, ticket delivery, transfers, any enabled resale feature, refunds, fulfilment and event changes.

   ii.         The Privacy Policy explains how personal data is handled.

  iii.         The Cookie Policy explains cookies, local storage and similar technologies.

  iv.         The Organizer & Seller Terms apply if you create, list, promote, manage or scan an event, receive payouts, or access seller tools.

   v.         Event and venue rules shown on the event page, at checkout, in the ticket or in an event notice also apply to that event.

If documents conflict, event-specific terms control only for the event-specific matter; the Ticket & Merchandise Purchase Policy controls ticket and merchandise transactions; the Organizer & Seller Terms control seller matters; and these Terms control general Platform use. Mandatory law always prevails.

2. Who we are and what we do

DOT TIX is a DOT360 Network company, and is presented as part of the DOT360 ecosystem. We provide technology that allows people to discover events and allows organizers, promoters, venues and other authorized sellers to publish events, sell or issue tickets, collect payments, manage attendee lists, deliver tickets, offer waitlists, transfers and any enabled resale feature, sell merchandise and add-ons, and validate admission.

Unless an event page or product listing identifies DOT360 Network as the organizer or seller, the organizer or seller - not DOT TIX - supplies the event, merchandise or add-on. The organizer controls the event description, programme, capacity, venue, entry rules and event-specific refund terms. The seller controls product descriptions, stock, delivery or collection, fulfilment and product-specific return information. We may facilitate support, payments and refunds, but that does not make us the event organizer or product seller.

3. Eligibility and authority

You must be at least 18 years old and legally able to enter a contract to create a DOT ID or seller account. A parent or legal guardian may purchase a ticket or place an order for a minor and is responsible for the minor's compliance with event and venue rules. Some events have higher age limits or require identification.

If you use the Platform for a company, partnership, association, event brand or another person, you confirm that you have authority to bind that person. Seller users must satisfy the additional eligibility and verification requirements in the Organizer & Seller Terms.

4. Your DOT ID and account security

    i.         Provide accurate, current and complete information, and update it when it changes.

   ii.         Keep your password, one-time codes, authenticator credentials and devices secure. Do not sell, share or transfer access to your account.

  iii.         You are responsible for activity performed through your account unless you promptly report unauthorized access and the activity was not caused by your failure to use reasonable security.

  iv.         Tell us immediately through the Help Centre if you suspect an unauthorized purchase, merchandise order, waitlist offer, transfer, payout or account access.

   v.         We may require identity checks, two-factor authentication, password resets or other reasonable security measures, especially for seller, finance, scanner and administrator roles.

Team permissions are scoped by the account owner. The account owner remains responsible for invitations, assigned roles and the actions of team members acting within the account.

5. Electronic communications and records

You consent to receive transactional communications electronically, including order confirmations, tickets, waitlist offers, security alerts, event changes, refund notices, merchandise fulfilment updates, table or concierge responses and legal notices, by email, WhatsApp, in-account notice or another contact method you provide. These communications satisfy any requirement that they be in writing, to the extent permitted by law.

Marketing messages are optional and governed by the Privacy Policy. You may withdraw marketing consent without affecting essential ticket, event, account or security messages.

6. Platform access and availability

We grant you a limited, personal, revocable, non-exclusive and non-transferable right to use the Platform for its intended purpose. We may maintain, update or change features, provided that we will not remove a paid or confirmed consumer right without an appropriate remedy where the law requires one.

We aim to keep the Platform available and tickets accessible, including offline-capable scanning where enabled, but we do not promise uninterrupted or error-free operation. Maintenance, telecommunications failures, payment-provider outages, security incidents and events beyond reasonable control may affect availability.

7. Acceptable use

You must use DOT TIX lawfully, fairly and only for genuine event discovery, ticket or merchandise purchase, waitlist participation, attendance, transfer, permitted resale, event management or related support. You must not:

    i.         use bots, scripts, automated purchasing tools, scraping, crawling or other automation without our written permission;

   ii.         circumvent ticket limits, queues, access controls, CAPTCHAs, pricing rules, security controls, any enabled Live Ticket feature or QR protections;

  iii.         copy, counterfeit, alter, duplicate, screenshot for misuse, forge, sell or use a ticket without authority;

  iv.         offer or advertise a DOT TIX ticket outside an authorized transfer or resale flow where the ticket or event restricts off-platform resale;

   v.         impersonate another person, conceal a material identity for fraud, misuse a promo or presale code, or submit false payment, refund, KYC or support information;

  vi.         introduce malware, probe vulnerabilities, overload the Platform, interfere with another user, or obtain unauthorized access to accounts, data or systems;

 vii.         upload unlawful, deceptive, discriminatory, defamatory, abusive, infringing or privacy-invasive content;

viii.         use attendee or organizer data obtained through the Platform for an unauthorized purpose; or

  ix.         use the Platform for a prohibited event or activity listed in the Organizer & Seller Terms.

8. Tickets, transfers and permitted resale

A ticket is a limited, revocable licence issued by the organizer for one person to attend the specified event, subject to the Ticket Purchase Policy and event rules. A ticket is not cash, a bank deposit or an ownership interest.

Where enabled, you may transfer a ticket without charge inside DOT TIX. If DOT TIX makes Safe Resale available for an event, you may list a ticket through the enabled flow at no more than its permitted face value. A completed transfer or resale voids the previous QR and issues a new ticket. Restrictions disclosed before purchase or imposed by law must be observed.

8.1 Waitlists, complimentary tickets and table requests

Where a waitlist is offered, joining it does not reserve a ticket or guarantee an offer. Offers may be made automatically in the disclosed order, remain subject to availability and the price shown at checkout, and expire after the period stated in the message. Complimentary or guest tickets remain subject to event and entry rules and have no cash value.

A table, concierge or priced-experience request - including a request made through WhatsApp - is not confirmed until the organizer accepts it and any required payment is verified. The event page or confirmation will state the included benefits and event-specific conditions.

8.2 Merchandise and add-ons

Merchandise and add-ons are supplied by the seller identified on the product page, event page or order confirmation. Product stock, delivery or collection, cancellation, return and quality terms are governed by the Ticket & Merchandise Purchase Policy and applicable law. Nothing in these Terms excludes a mandatory consumer right.

9. Content and intellectual property

The Platform, software, visual design, databases, text, graphics, logos, trademarks and technology are owned by or licensed to DOT360 Network and are protected by applicable intellectual-property laws. Except for normal Platform use, you may not reproduce, adapt, distribute, reverse engineer, frame, mirror, sell or commercially exploit them without written permission.

You retain ownership of content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, display, distribute and use that content only to operate, secure and promote the Platform or the relevant event. You confirm that you have the rights and permissions needed for the content.

To report intellectual-property infringement, send the work claimed, the allegedly infringing material and location, your contact details, a good-faith statement and proof of authority to hello@dot360.co.

10. Third-party services and links

Payments and certain communications may be provided through third parties, including Paystack, Flutterwave, Zenith GlobalPay, banking partners, email providers and WhatsApp service providers. Their terms and privacy notices may also apply when you use their service. We remain responsible for our own obligations and do not exclude liability that the law places on us.

11. Fraud review, suspension and termination

We may delay, reject, reverse or review an order, waitlist offer, transfer, resale, refund, product or event listing, promoter credit, payout or account action where reasonably necessary to prevent fraud, comply with law, protect users, enforce limits or investigate a breach. We may request information and may temporarily restrict a ticket, order, listing or account while we review.

We may suspend or close an account, cancel an invalid transaction, remove content or restrict Platform access for a material or repeated breach, fraud, security risk, legal requirement or non-payment. Where appropriate, we will explain the action and provide a way to appeal. Consumer refunds remain governed by the Ticket & Merchandise Purchase Policy and applicable law.

12. Disclaimers

To the extent permitted by law, the Platform is provided on an as available basis. We do not guarantee that every event will meet personal expectations, that all organizer content will be error-free, or that a third-party service will always be available. We do not disclaim promises expressly made by us, statutory consumer rights, or duties that cannot lawfully be excluded.

Unless we are also the identified organizer or seller, we are not responsible for an organizer's event production or a seller's product fulfilment, acts or omissions, including programme choices, venue operations, crowd management, artist performance, safety, accessibility, security, product descriptions, stock, delivery or lawful refusal of admission. We will, however, provide the platform remedies and assistance described in the Ticket & Merchandise Purchase Policy.

13. Liability

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, death or personal injury caused by negligence, breach of data-protection duties, or any liability that cannot be limited by law.

For loss that may lawfully be limited, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made. For a consumer claim arising only from our Platform service, our aggregate liability will not exceed the greater of the amount paid for the affected order and ₦100,000. This cap does not reduce any refund, statutory remedy or organizer liability owed to you.

14. Business-user indemnity

If you use the Platform for business or seller purposes, you will indemnify DOT360 Network and its personnel against third-party claims, losses and reasonable costs caused by your unlawful content, event, breach of these Terms, infringement, misuse of personal data or violation of another person's rights. This clause does not apply to the extent a claim was caused by our breach, negligence or misconduct.

15. Changes to these Terms

We may update these Terms for legal, security, operational or product reasons. We will post the revised version and effective date. For a material change affecting existing account rights, we will give reasonable notice and, where required, obtain renewed acceptance. The terms in force when you placed a ticket or merchandise order continue to govern that order unless a change is required by law or is more favourable to you.

16. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Start by submitting a complaint through the Help Centre so we can investigate. If unresolved, the parties may agree to mediation, including through the Lagos Multi-Door Courthouse. Subject to mandatory consumer rights and regulatory remedies, the courts of Lagos State have jurisdiction.

Nothing prevents a consumer from contacting the Federal Competition and Consumer Protection Commission or another competent regulator, or prevents a data subject from contacting the Nigeria Data Protection Commission.

17. General

If a provision is unlawful or unenforceable, it will be limited only as necessary and the remaining provisions continue. A delay in enforcement is not a waiver. You may not assign your Platform contract without our consent; we may assign it as part of a genuine reorganization, financing or sale if your rights are not materially reduced. These Terms and incorporated documents are the entire agreement about Platform use.

18. Contact

DOT360 Network (RC: 1789069), trading as DOT TIX
Plot 5, House 3 Kunle Ogunba Street
Lekki Residential Scheme 1, Lagos, Nigeria
Email: hello@dot360.co
Website: https://tix.dot360.co