Asked. Answered.

Email + WhatsApp within seconds of payment, and always in My tickets when signed in with your DOT ID. Guest checkout? Use order lookup with your email and order code.

Yes - open the ticket, tap Transfer, enter their name and WhatsApp. Your QR is voided and they get a fresh one. Free, instant, no screenshots needed.

Gate staff can look you up by name or order code and check you in manually with ID. The scanner app works offline, so a dead network never blocks entry either.

Cards, bank transfer and USSD across Paystack, Flutterwave and Zenith GlobalPay. Smart routing picks the healthiest gateway; you can override it at checkout.

Your tickets stay held for the full 10 minutes (30 for transfers). Switch gateway or method and retry - nothing was charged on the decline.

Gateways occasionally hold a duplicate authorisation that auto-reverses within 24h. If two captured charges show after that, submit a ticket - we refund the duplicate same day.

Automatic refund to your original payment method, usually within 3 to 5 business days depending on your bank. No action needed.

Request one from your ticket - the organizer decides within 48 hours per their policy. If refunds are closed, transferring to a friend is always free.

Ticket money is held until a few days after your event ends (about 3-5 days), then it's available to withdraw from your Payouts tab to your saved bank account. The hold protects everyone against refunds and chargebacks - once the event has happened, that risk is gone. Fee is one flat rate: 3.5% + ₦100 per ticket individual, 5% + ₦100 per ticket organizer.

Yes - create scanner staff in your dashboard. Each gets their own pair code for the scanner app, scoped to your events, revocable in one tap.