How everything works.

Browse Discover or search by artist, venue or city, then open the event page. Use the tier steppers to choose how many of each ticket you want and tap Get tickets. You can pay by card, bank transfer or USSD - your tickets are held for 10 minutes while you complete payment, so grab water and finish before the timer runs out.

The price shown on the card and event page is before VAT. The only line added at checkout is 7.5% VAT, which is always shown clearly on the summary before you confirm - there are no hidden service fees on top.

Every ticket is delivered to both your WhatsApp number and your email as a signed QR code, and it also lives permanently under My tickets in your DOT ID. You never need to screenshot or forward anything - just open My tickets at the gate.

Card, bank transfer and USSD are all supported through our processors (Paystack, Flutterwave and Zenith GlobalPay). We never store your full card number - payment details go straight to the gateway over encrypted transport.

Yes. Free events cost nothing to attend and nothing to run - you still reserve a signed QR so the organizer can manage capacity and check you in at the door.

Open My tickets, turn your screen brightness up, and hold the QR steady under the scanner. A valid ticket shows an Admitted result in under a second. Each QR is single-use, so once you're in it can't be scanned again.

Scanning works fully offline. The scanner app validates the signed QR on the device itself, queues each result locally, and syncs to your dashboard the moment the network returns - so the door keeps moving even in a basement with zero bars.

The scanner distinguishes four results: Admitted, Duplicate (already scanned), Restricted (wrong tier or gate) and Wrong event. A duplicate usually means the QR was already used - if you transferred or were sent an old copy, the earlier QR is void. Show the ticket in My tickets, which always holds the current valid QR.

No. The QR on your phone is the ticket. Printing is fine as a backup, but a screenshot of a transferred ticket may be a void QR - always trust the live one in My tickets.

From your dashboard, tap Add event and work through basics, ticket tiers and table templates (or build custom ones), lineup and programme, then publish. Your event page and shareable /event link go live instantly and you can keep editing after publish.

Create scanner staff in your dashboard and each one receives a pair code (e.g. BRN-4821). They enter that code in the scanner app to pair their device, scoped only to the events and gates you assign - no access to your sales, payouts or attendee data.

One flat fee per paid ticket, no monthly bills or setup cost. Individuals pay 3.5% + ₦100 per ticket; organizers pay 5% + ₦100. Free events are completely free to run.

Add your bank account under Payouts. Ticket money is held until a few days after each event ends (about 3-5 days) - which protects everyone against refunds and chargebacks - then your net is available to withdraw to your bank. You can watch sales in real time, see best-selling tiers per event, look up any attendee, and export invoices as PDF.

Yes. Issue each promoter a unique code, and the dashboard attributes every sale to the right plug automatically - no spreadsheets, and commissions are calculated for you.

A Collection is a way to group a set of your events under one sub-brand - for example a festival collection holding all its nights, and a separate conference collection with its own events. You can run up to 7 collections from a single account, and you never have to use them: events work perfectly well without a collection.

Each collection has its own name, tagline, description, brand colour, logo and cover image - so two collections can look completely different even though they're run from the same account.

On your shareable landing page (dottix.co/org/your-name), your collections appear as categories people can filter by, while the page still lists all your events in one place. Share one link and your audience can explore each sub-brand.

Yes - you can assign DOT Merch products to a collection, and your analytics can be viewed per collection so you can see how each sub-brand is performing on its own.

Yes. Both organizers and individual sellers can create collections - it's the same feature for everyone.

Your DOT ID is a single account that covers everything - buying tickets, selling events, and scanning at the gate. Sign in once and your tickets, orders and (if you sell) your dashboard all live under the same identity.

Your tickets are tied to your DOT ID, not to a screenshot. Even if you lose your phone, sign in on any device and open My tickets to see the current signed QR for every order.

From Settings you can export or permanently delete your DOT ID and everything attached to it. You can also email privacy@dot360.co and we'll handle the request.

Only the organizer of an event you bought into can see you on their attendee list, and only for that event. Scanner staff see a pass/fail result at the gate - not your personal data.

If an event is cancelled or rescheduled, eligible tickets refund automatically to your original payment method - you don't need to chase anyone. You'll get the update on WhatsApp and email.

Open the ticket in My tickets and send it to your friend's DOT ID or contact, free of charge. The moment the transfer completes, the old QR is voided and a fresh signed QR is issued to the new holder - so an old screenshot won't scan.

Refund eligibility is set by the event seller, since the ticket is a licence to attend issued by them. Cancelled or moved events always refund automatically; for other cases, check the event's refund policy or submit a ticket and we'll help.

Yes, where the organizer has turned on safe resale for that event. List your ticket at face value from My tickets and a buyer can pick it up on the event page. When it sells, the buyer gets a brand-new QR, your old one is voided instantly, and you're refunded - so no one gets scammed and no ticket is used twice. Selling or advertising tickets outside DOT TIX is not allowed and can void them.

For events with Live mode on, the QR in your app refreshes on a timer, so a screenshot or a photo someone forwards you is worthless within seconds - only the live, moving QR in your own app will scan. It still validates offline at the gate, and high-security events can require the live ticket and refuse printouts entirely.

Every ticket carries a signed, single-use QR that can't be forged or reused, Live mode defeats screenshot-sharing, transfers and resales instantly void the old QR, and the gate flags duplicates and wrong-event scans in real time. Together that closes the usual doors to touting and fake tickets.

Yes. Organizers can invite team members - finance, support, door crew - and tick exactly which parts of the dashboard each can access, so your finance lead never sees the scanner and your door staff never see payouts. Every invite is verified by email and two-factor sign-in is required within a short grace window. Platform administrators have the same roles and permissions across the whole platform.